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Expertise across six core lines of cover.

Specialist loss adjusting for financial lines, cyber, commercial crime, casualty, specialty and specie risks — worldwide.

What we do

Six lines of cover, handled by senior adjusters who have seen them before.

Every service we offer is staffed by specialists with direct, hands-on experience of the policies, the wordings and the jurisdictions involved. The result: sharper technical answers, faster decisions and fewer surprises along the way.

Service01
Core line of cover

Financial Lines and Professional Risks

Our foundational area of practice. We investigate claims brought against a broad spectrum of institutions — banks, investment houses, brokers, financial advisers, accountants, insurance brokers and government bodies — where technical policy knowledge and financial fluency decide the outcome.

Coverage

  • Bankers Blanket Bond (BBB)
  • Plastic Card Cover
  • Professional Indemnity / Errors & Omissions
  • Directors & Officers Insurance
  • Public Servants Liability

Sample cases

  • Multi-million USD letters-of-credit and bills-of-lading fraud perpetrated against banks in the UAE and the Middle East.
  • USD 90M infidelity loss in Korea involving letters of credit.
  • EUR 2.5M procurement fraud at a bank in Moscow.
  • Forged letters of credit in South Africa.
  • Fraudulent foreign exchange operations in Poland.
  • Safe-deposit box robberies in Norway, Spain and Colombia.
  • Ideological forgery claims — loss of credit funds through falsified land-registry documents in Bolivia.
  • USD 20M infidelity by a branch manager in Bogotá who embezzled funds through fictitious loans.
  • USD 1.4M parallel-banking infidelity in Ukraine.
  • USD 1.5M trading loss in Venezuela following advances against uncleared deposit items.
  • Plastic-card claims and reviews for Visa and MasterCard operators in Colombia, Lebanon and Turkey.
  • Multi-million GBP mis-selling claims against a UK financial institution involving regulated investment bonds.
  • Professional negligence claim against an architect over the design and construction of a holiday villa in Malta.
  • Mis-selling claims against financial advisers for the sale of unregulated financial products.
  • Multi-million USD litigation against the Korean office of an international accounting firm.
  • Allegations of breach of trust and antitrust legislation in Brazil by a local fibre-optic cable supplier against the directors and officers of an international telecoms company.
  • Negligence allegations against a UK investment house over mis-sold shares and derivatives.
  • Claim against stockbrokers in Greece relating to the handling of rights issues.
  • Litigation against a Latin American stock exchange over the expulsion of members.
  • USD 15M investigation by Colombia Comptroller General Office into the acquisition and operation of a television subsidiary by senior public officials of a major utility.
Service02
Corporate crime

Commercial Crime Risks

Commercial crime policies are becoming the norm worldwide — not only for multinational corporations but also for small and medium-sized businesses. Equijust has handled numerous commercial crime claims across jurisdictions, with a particular depth of experience in Latin America.

Coverage

  • Employee dishonesty
  • Procurement & supplier fraud
  • Inventory theft
  • Social engineering fraud

Sample cases

  • Multi-million USD inventory loss of product from a warehouse and distribution centre operated by a US company in Brazil.
  • Embezzlement at a major hotel chain in Montreal, Canada.
  • Internal fraud at a blue-chip company's operations in Scotland, Russia, Portugal, Belgium and Germany.
  • Procurement fraud at a Bolivian airport involving the entire accounting department.
  • Forged letter of credit issued to support the sale of a gaming subsidiary by a UK hotel chain.
  • Cocoa inventory theft from a warehouse in Tabasco, Mexico.
  • Procurement fraud within an international accounting firm.
Service03
Liability exposures

Commercial Liability and Casualty Risks

Our experience in this class covers a wide range of liability exposures — food, electrical goods, medical supplies, toys and beverages among them. In every case we work closely with insurers, appointed experts, the insured and their representatives to achieve timely, cost-effective resolution.

Coverage

  • Product recall
  • Product liability
  • Malicious tampering

Sample cases

  • Accidental contamination losses at a major UK brewery.
  • Contamination at leading UK soft-drink manufacturers.
  • Malicious tampering at a cigarette factory in Malaysia.
  • Contamination / extortion involving major international confectionery manufacturers.
  • Defective medical products supplied to the US market.
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Pre-loss consultancy

Specie and High-Value Goods

Equijust offer pre-loss consultancy and survey services working on behalf of (re)insurer clients with their insureds and other stakeholders. Our expertise derives from decades of accumulated experience of working in pre-loss analysis and post-loss investigation of financial and professional risks and claims, with a particular emphasis on fraud, other forms of crime and professional negligence. Our services are tailored according to the requirements of the individual client and insured, so that they cover areas of risk of particular interest according to, for example, loss history, location, operational focal points or emerging issues.

Coverage

Risk Management & Control Environment
  • Overarching risk and control philosophy and best practice implementation
  • Role of risk, audit and credit committees in managing risk
  • Management of internal procedures and policies
Information and Data Security
  • IT environment and security
  • The role of tech and AI in modern transactions & fraud prevention
  • Internet/mobile banking
  • Security procedures/policies for employees
Training and Working Culture
  • Recruitment
  • Training and professional development
  • Fraud awareness
  • Employee confidence and initiative
  • Whistleblowing
Internal Audits
  • Audit cycle/frequency
  • Review/inspection focus and depth
  • Reporting and remediation
Procedures and Controls
  • Traditional banking (branch) operations
  • Consumer loans and other credit facilities
  • Commercial credit facilities
  • Plastic card operations
  • Back office processing
  • Dormant accounts
Physical Security
  • Access to and security of premises
  • Access to vaults, safes, ATMs
  • Cash on premises
  • Cash and valuables in transit
  • Cash counts

Sample cases

  • Phase 1 — Initial phase: we work with the client and stakeholders to identify the scope of the services required and to produce a defined agenda for further discussion with the insured.
  • Phase 2 — Assessment phase: we work directly with the insured to assess the areas outlined in the agenda, taking input from all relevant internal stakeholders (Risk, Compliance, HR, Training, Internal Audit, Security, Branch Administration, Back Office). This can take place as part of a visit to the insured, or remotely via videoconferencing.
  • Phase 3 — Reporting phase: we produce a report which includes commentary and recommendations for consideration by the client and insured, and we engage with those parties to expand on and resolve any areas of particular interest.
  • Europe, Middle East & Asia — Jamie Mackenzie: jamie.mackenzie@equijust.com · +44 (0)7887 985864
  • Central and South America, Africa — Simon Bailey: simon.bailey@equijust.com · +44 (0)7787 296599
  • Equijust Ltd, 27 Clements Lane, London EC4N 7AE · Tel: +44 (0)207 623 9800 · www.equijust.com
Service05
Technology & data risk

Cyber Insurance

As the world grows ever more dependent on technology, personal and financial data faces increasing risk from both technical failures and deliberate misuse. Equijust's technical and insurance expertise allows us to deliver end-to-end adjusting across the full spectrum of cyber exposures.

Coverage

Cyber attacks
  • Ransomware / cyber extortion
  • Denial of service (DoS)
Cybercrime
  • Social engineering fraud (pretexting, whaling, baiting, phishing, vishing)
  • Internet banking crime
  • Payment diversion & funds-transfer fraud
Data breach
  • First-party cover
  • Third-party liability claims
Additional services
  • Event cost monitoring & evaluation
  • Cyber business interruption
  • PCI liability claims

Sample cases

  • First-party and liability loss claim for a managed IT services business following a network system failure and back-up protocol issues.
  • Potential multi-million USD liability at an outsourced data-processing centre for a Latin American public health entity, involving the deliberate theft of patient records.
  • Trojan penetration of an Eastern European bank network, giving hackers access to confidential customer account data.
  • Hacking of a South American bank internet banking system allowing capture of log-in credentials used to execute fraudulent transfers.
  • Receipt and processing of fraudulent wire-transfer instructions by a UK financial services firm, originating from the hacking of a client email account.
  • Hacking of a Middle Eastern foreign exchange company network to process unauthorised fund transfers through an international money-transfer platform.
  • Vishing perpetrated against the French subsidiary of a multinational, resulting in payments being made to foreign bank accounts opened by the fraudsters.
  • Denial-of-service attacks and customer portfolio manipulation against a Middle Eastern online trading platform.
  • Multi-million USD loss through manipulation of credit-card CVC fields, tricking a card authoriser in Bolivia into approving fraudulent transactions.
  • Loss arising from the hacking of a website and manipulation of HTML data, enabling fraudsters to buy phone top-up credits without payment.
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Trade & political risk

Specialty Insurance

This category covers specialist credit and contract-frustration cover — a world where political, commercial and geopolitical risk intersect. Our adjusters combine technical credit expertise with a pragmatic view of cross-border trade realities.

Coverage

  • Export Credit Insurance
  • Contract Frustration Indemnity
  • Confiscation, expropriation, nationalisation

Sample cases

  • Export credit losses at two major Swedish paper companies.
  • Export credit claims arising from the Eastern European / Russian operations of a major blue-chip company.
  • Export credit loss for a major Dutch chemical company.
  • Counterparty risk insurance for US energy-trading contracts.
  • Multi-million USD export credit loss for an Indian jewellery supplier exporting to the US market.
  • Contract frustration claim in China.

Not sure which cover applies to your claim?

Tell us what you are dealing with and we will point you to the right specialist within the Equijust team.

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